Airo Intelligence Ltd. ("Airo", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, why we collect it, and how we handle it when you visit airointelligence.com or engage our services.
We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
1. Information we collect
We collect information you provide directly and information collected automatically when you use our website:
- Contact details you submit — such as your name, business name, email address, and phone number — when you enquire or become a client.
- Business information you share so we can deliver our services, such as details about your marketing, lead sources, and the tools you use.
- Billing information needed to invoice you. Card payments are handled by our payment processor; we do not store full card numbers ourselves (see Section 4).
- Usage data such as your IP address, browser type, pages visited, and referring pages, collected automatically through cookies and similar technologies.
2. How we use your information
We use personal information to:
- Respond to enquiries and communicate with you;
- Provide, manage, and improve our services;
- Issue invoices and process payments;
- Send service-related updates and, where you have consented, marketing communications;
- Maintain the security and performance of our website; and
- Meet our legal and regulatory obligations.
3. Legal basis and consent
We collect and use personal information with your knowledge and consent, except where permitted or required by law. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at hello@airointelligence.com.
4. Payment processing
Payments are processed by Stripe, Inc. When you make a payment, your card details are transmitted directly to and handled by Stripe under its own privacy and security practices. We receive confirmation of payment and limited transaction details, but we do not collect or store your full card number. Please review Stripe's Privacy Policy for details on how it processes your information.
5. Service providers
We share personal information with trusted third-party providers only as needed to operate our business — for example, payment processing, email and productivity tools, analytics, and advertising platforms. These providers are authorized to use your information only as necessary to provide services to us.
6. Advertising and analytics
Our website and the campaigns we run may use analytics and advertising services (such as Google and Meta platforms) that use cookies to measure performance. These services may collect information about your visits over time and across websites. You can control cookies through your browser settings.
7. Cookies
We use cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. You can set your browser to refuse cookies, though some parts of the site may not function properly as a result.
8. Data retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, to provide our services, and to comply with legal, tax, and accounting requirements. We then securely delete or anonymize it.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccuracies, or request that we delete it. To make a request, contact us at hello@airointelligence.com. We may need to verify your identity before responding.
11. International transfers
Some of our service providers may store or process data outside Canada, including in the United States. Where this occurs, your information may be subject to the laws of those jurisdictions. We take steps to ensure providers offer a comparable level of protection.
12. Children's privacy
Our services are directed to businesses and are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.
13. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page.
14. Contact us
If you have questions or concerns about this policy or your personal information, contact:
Airo Intelligence Ltd.
British Columbia, Canada
Email: hello@airointelligence.com