These Terms of Service ("Terms") govern your access to and use of the website and services provided by Airo Intelligence Ltd. ("Airo", "we", "us", or "our"). By using our website or engaging our services, you agree to these Terms.
1. Services
Airo provides AI automation and digital marketing services to businesses, including lead capture, marketing automation, advertising campaign management, and reputation management. The specific scope, deliverables, and fees for any engagement are set out in a separate proposal or statement of work agreed between you and Airo, which forms part of these Terms.
2. Client responsibilities
To deliver our services, we rely on you to provide accurate information and timely access to accounts, tools, and materials. You are responsible for the accuracy and legality of any content, offers, and business information you provide, and for holding the necessary rights to any materials you ask us to use.
3. Fees and payment
- Fees are set out in your proposal or statement of work and are quoted in Canadian dollars (CAD) unless stated otherwise.
- Recurring retainers are invoiced monthly in advance. Setup and project fees are invoiced as agreed in the applicable statement of work.
- Payments are processed through Stripe. You will receive an itemized invoice or a secure payment link and may pay by credit or debit card.
- Invoices are due on receipt unless otherwise agreed. Late or failed payments may result in a pause or suspension of services until the balance is settled.
- Fees do not include applicable taxes, which will be added where required.
4. Third-party platforms and ad spend
Our services may involve third-party platforms (such as Google, Meta, and other advertising or software providers). Advertising spend paid to these platforms is separate from our service fees and is your responsibility unless expressly agreed otherwise. Your use of third-party platforms is subject to their own terms.
5. Term and cancellation
Recurring engagements continue on a month-to-month basis unless a fixed term is agreed. Either party may cancel a recurring engagement with 30 days' written notice. Fees for the current billing period and any work performed up to the cancellation date remain payable. Setup and one-time project fees are non-refundable once work has begun.
6. Results and no guarantee
We apply professional skill and care to deliver our services, but marketing outcomes depend on many factors outside our control, including your market, offer, pricing, and responsiveness. We do not guarantee specific results, lead volumes, rankings, or revenue.
7. Intellectual property
Unless otherwise agreed in writing, systems, templates, processes, and know-how that Airo develops or uses to provide the services remain Airo's property. Upon full payment, you receive a license to use the specific deliverables created for you for your own business purposes. You retain ownership of your pre-existing materials and brand assets.
8. Confidentiality
Each party agrees to keep the other's non-public business information confidential and to use it only as necessary to perform under these Terms, except where disclosure is required by law.
9. Limitation of liability
To the maximum extent permitted by law, Airo will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data, arising out of or relating to the services. Airo's total aggregate liability arising out of or relating to the services will not exceed the fees paid by you to Airo in the three (3) months preceding the event giving rise to the claim.
10. Indemnity
You agree to indemnify and hold Airo harmless from claims arising out of content or materials you provide, your products or services, or your breach of these Terms or applicable law.
11. Warranties
Except as expressly stated, the services and website are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, to the extent permitted by law.
12. Governing law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there. The courts of British Columbia will have exclusive jurisdiction over any dispute, subject to any separate dispute-resolution terms agreed in a statement of work.
13. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date reflects the most recent version. Continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.
14. Contact
Airo Intelligence Ltd.
British Columbia, Canada
Email: hello@airointelligence.com